Family Services Manager

JOB SUMMARY

The Family Services Manager is an exempt position providing leadership support and oversight to the Guest Services Associates (GSAs) for the 24 / 7 operations of the 123-room Stanford Ronald McDonald House. This role serves as a key point of contact for triaging services to families in crisis requiring a strong background in social services or social work. Key responsibilities include the supervision of staff oversight of daily operations and the direct assessment of family needs to ensure the delivery of compassionate trauma-informed support. Reporting to the Director of Family Services this role maintains close coordination with other programs including Accommodations Programs Family Support Services and Engagement and Volunteer Services. When needed this position requires some weekends and holidays and offers a $70000 annual salary.

DUTIES AND RESPONSIBILITIES

MANAGEMENT

• Design and implement GSA task management processes to ensure day-to-day operations are completed efficiently.
• Supervise coach and mentor Guest Services Associates reinforcing professional boundaries and promoting growth opportunities.
• Assess the psychosocial and practical needs of families triaging and connecting them to appropriate internal and community resources.
• Direct daily work of GSAs to ensure compliance with policies / procedures and exceptional empathetic service delivery.
• Direct and support the daily work of front desk volunteers by ensuring appropriate tasks are available and appropriately stewarding this working relationship.
• Manage all aspects of the Day Pass Program including collateral production orientations and registration.
• Lead the response to family crises and emergencies utilizing de-escalation techniques and crisis intervention skills.

OPERATIONS

QUALIFICATIONS AND PREREQUISITE

Education and Experience :

Knowledge Skills and Abilities :

Job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 70000 - 75000