Workers' Compensation Claims Manager

Argo Group International Holdings, Inc . and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

Job Description

We are looking for a highly capable Workers' Compensation Claims Manager to join our team and work from any of our US offices : Albany, NY, Chicago, IL, Los Angeles, CA, New York, NY, Omaha, NE, Richmond, VA, Rockwood, PA, San Antonio, TX or Springfield, MO. This role will be managing a team of five adjusters of varying levels of experience adjudicating both medical-only and indemnity claims under technical direction within broad limits on assignments reflecting moderate to complex complexity, potentially with significant impact on departmental results. This role reports directly to the AVP of Workers' Compensation Claims located in Rockwood, PA.

Although Rockwood underwrites general liability insurance and workers' compensation for many types of businesses, our specialty is underwriting workers' compensation insurance for the mining industry, with a focus on the coal-mining industry. Rockwood has become a leading underwriter of workers' compensation for the mining industry by offering workers' compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal. We have never been more committed to our clients to ensure their employees receive excellent medical care if they need it due to a work-related injury or illness. Our passion for outstanding customer focus, combined with our deep industry experience, is what sets up apart from other insurance carriers in this niche market.

The primary duties and responsibilities of the role are :

• Using your specialized knowledge in workers' compensation claims, provide technical resources, guidance and education for a team of claims adjusters with varying levels of experience to enable them to manage all claims to the appropriate outcome.
• Partnering with underwriting and loss control to provide outstanding customer service to our partnership accounts.
• Ensuringperformance objectives and metrics are in place and being met to support and meet department goals.
• Providing advice and oversight into claim disposition strategies.
• Ensuring Argo's best-in-class claim management operating characteristics, measurement criteria, and meaningful metrics benchmarking are communicated to the team and monitored to ensure there is accountability for proper and consistent claims performance, achieving the appropriate financial outcomes, and department goals.
• Working closely with adjusters and outside counsel to ensure cost-effective and appropriate litigation management strategies are in place that will lead to the best overall outcome.
• Supporting the selection process to hire and retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
• Acting as a role model, and with sustained positive energy, demonstrating belief in, and commitment to, the values of Argo Group. Continuing to build and lead a value-based organization committed to long-term success.
• Having an appreciation and passion for strong claim management.

The successful candidate will be a motivated, solutions-oriented self-starter with high ethical standards. Additional qualifications and knowledge will include but are not limited to :

A minimum of seven years' prior relevant experience, including people management.

Finding a way to achieve success through adversity.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

About Working in US Claims at Argo Group

PLEASE NOTE :

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Notice to Recruitment Agencies :

Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

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Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.