Application Analyst II

Job Title : Application Analyst II

Location : Remote (U.S. Candidates)

Work Model : Remote

Duration : 3 months (Dec 07 2025 - Mar 08 2026)

Work Hours : Monday-Friday 9 : 00 AM - 5 : 00 PM (40 hours / week)

Pay Rate : USD $32.00 / hr

Position Overview :

We are seeking a proactive Application Analyst II to provide Tier 2 and Tier 3 support for a portfolio of medium- to high-complexity applications in a healthcare environment. The ideal candidate will have experience with clinical third-party applications and possess strong analytical problem-solving and communication skills.

Key Responsibilities :

Provide and coordinate resolution of application issues recommending procedures and controls to prevent recurrence.

Follow outlined service management processes including SLA adherence and handling critical application outages.

Document workarounds resolutions and best practices in the knowledge base to improve future issue resolution.

Provide advanced support for clinical third-party applications such as cardiology radiology lab systems PACS Sleep Lab (Cadwell) and PFT (Breeze Suite).

Participate in on-call rotation as needed to provide 24 / 7 desktop application support.

Support incident and problem management processes in line with ITIL best practices.

Collaborate with internal teams to share knowledge and ensure high-quality support.

Assist in maintaining documentation for technical architecture functionality and troubleshooting processes.

Required Qualifications :

Bachelors degree in a relevant field (must provide proof of education).

Experience with clinical third-party applications in healthcare settings.

Strong knowledge of ITIL service management processes and application support best practices.

Advanced understanding of Microsoft Office and other back-office systems.

Excellent problem-solving analytical and customer service skills.

Ability to work independently with minimal supervision.

Skills : Application support

Healthcare systems

Desktop application support

ITIL processes

Service management

Clinical third-party applications

Work Details : Work Model : Remote

Hours per Week : 40

Work Timing : Monday-Friday 9 : 00 AM - 5 : 00 PM (CST)

Start Date : Dec 07 2025

End Date : Mar 08 2026

Duration : 91 days

Required Skills :

MICROSOFT OFFICEITILSEOSEO AuditsEcommerceAnalytics

Key Skills

Databases,IT Experience,Iis,SQL,.NET,Microsoft SQL Server,Visio,Epic,Systems Analysis,Oracle,Cerner,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1