Sr. Medical Office Coordinator (Ophthalmology)

We are seeking a Sr. Medical Office Coordinator who will coordinate daily activities in a multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations. This position provides direct support to clinical staff on operational and administrative tasks including those related but not limited to templating, authorizations, scheduling, registration, ordering, electronic medical record usage and special projects, serves in lead capacity to orient, train and direct new patient service coordinators (PSC) and medial office coordinators. Works with clinic manager to manage PSC's weekly schedules to ensure adequate coverage / support and serves as a resource in a team focused environment. They will address patient questions and concerns. Resolve issues promptly and accurately, use electronic medical record system to document all interactions with patients. Work with payors to learn requirements and obtain necessary authorizations for clinical procedures, services, medication, and supplies. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

• Trains new patient service coordinators and serves as lead for current PSC staff and other Medical Office coordinators.
• Oversees day to day activities of PSCs and other medical office coordinators.
• Assist with patient scheduling and registration, check-in / check-out, and coordination of cancellations and rescheduling of clinics.
• Acts as subject matter expert for practice regarding insurance information, both government and commercial.
• Routinely addresses complex situations based on past experiences, knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, international patients, insurance and unique scheduling situations.
• Educates patients authoritatively about their coverage and payment responsibilities.
• Obtains pre-certification / authorization and / or referrals as required by payors for clinical procedures, services, medication, and supplies.
• Ensures patients understand and sign all necessary documentation related to insurance coverage (e.g. Advance Beneficiary Notice form, Exclusion of Benefits form, etc.).
• Collects payment / s from patients as needed. Follow protocol for time-of-service collections.
• Documents insurance information in the patients' electronic medical record system accurately.
• Reviews schedules in advance to verify insurance requirement and scheduled procedures and services requiring pre-authorization have been obtained.
• Stays current on notices from payors on requirements for prior authorizations on new procedures, services and medications.
• Acts as point person for questions from interdisciplinary divisions such as the Access Call Center.
• Resolve patient questions promptly. Involves other staff / faculty or divisions as needed (e.g. billing).
• Acts on medical records requests. Ensure all relevant outside medical records are received and scanned in advance of the appointment. Ensures physicians receive medical records in advance of visit / procedure.
• Monitors in-basket messages in a timely manner. Resolve message if possible. Routes and / or reminds front desk and clinical staff as needed.
• Participates in tasks needed to ensure compliance with regulatory requirements.
• Monitors flow of office for improvement opportunities.
• Performs other duties as needed.

Minimum Qualifications

Classified Title : Sr. Medical Office Coordinator

Role / Level / Range : ATO 40 / E / 02 / OE

Starting Salary Range : $18.20 - $33.90 HRLY ($62,296 targeted; Commensurate w / exp.)

Employee group : Full Time

Schedule : Mon-Fri 8 : 30am-5 : 00pm

FLSA Status : Non-Exempt

Location : JH Wilmer Eye at Columbia

Department name : Columbia Practice Oph

Personnel area : School of Medicine

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here :

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines : JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEOis the Law

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.