Position Summary :
Provide world class customer service in stores asa pharmacist and work to satisfy every customer's needs by exceeding theirexpectations and making every shopping visit an enjoyable and remarkableexperience. Take responsibility of the overall operation of the pharmacy,maximizing controllable profit and minimizing expenses. Ensure allpharmacy associates comply with current company standards and all Federal andState regulations. Treat our customers and employees in an ethical,respectful manner and promote an inclusive, efficient work environment. Act as a responsible member of the community by placing emphasis on theimportance of safety and accuracy when handling patient needs. Assist thepharmacy manager by carrying out supervisory responsibilitiesincluding training of associates, planning, assigning or directing work,addressing complaints and solving problems.
Essential Job Functions :
- Primaryjob functions as the pharmacist are :
Workas a pharmacist in a store covering available shifts
Performspecial projects as determined by the Director of Pharmacy or PharmacyOperations ManagersRespondto pharmacy needs for relief coverage and travel to regional locations asneeded. Relief coverage needs can be either routine or emergencyDemonstratea commitment to providing customer service that makes all customers feelwelcome, important and appreciatedAdministerimmunizations to customers following Harris Teeter's standing orders andproceduresCompleteclinical services according to relevant case loadDispenseor compound medications to customers pursuant to prescriptions - followinglaws, regulations, policies, procedures and ethics standardsReviewprescriptions issued by prescribers to ensure accuracy and determine formulasand ingredients neededVerifythe work of pharmacy technicians and interns, including the accuracy of allprescriptions assembled and the determination of formulas and ingredientsneededEvaluatenew medications and existing medications within a patient profile to ensurethat there are no drug interactions prior to filling prescriptionEngagethe pharmacy team to maintain appropriate day supply and follow protocol onrecallsFollowall state and federal laws regarding annual department and personal licensingapplication / renewalMaintainestablished procedures for quality assurance, security of controlled substancesand disposal of hazardous waste drugsCommunicateinformation regarding on-going special programs with department members whentheir department or job functions may be impactedAdhereto all company, local, state and federal laws and guidelines, including HIPAA andfraud, waste and abuseComplywith state and federal laws in regards to pharmacy dispensing and the sale ofpharmacy and non-pharmacy productsPromotetrust and respect among the teamMustbe able to perform the essential functions of this position with or withoutreasonable accommodationEnsurethat professional standards, regulations, laws and applicable guidelines and / orprotocols are met by all pharmacy employeesCheckin vendors according to standardsAdhereto the most updated version of all company policies, procedures and programsCommunicatewith management about advertising, merchandising and any errors seen affecting customerexperienceCompletepaperwork accurately and maintain appropriate recordsPerformessential job functions throughout scheduled hours accurately and efficiently,including but not limited to : data entry, inventory, stocking, dispensing,reporting and sales of prescriptionsMaximizegross profit and minimize operating expensesMaintainrecords and reports related to pharmacy functions, volume and sales. Review andanalyze all financial reports and data. Make timely and effective decisionsbased on this analysisListento and handle complaints appropriatelyMaintainconfidentiality of customer records and informationTimemanagement, including breaks and meals, of all pharmacy personnelAssiststore leaders and associates in providing a positive customer shoppingexperience and increase Harris Teeter's reputation of world class customerserviceCreatean environment that enables customers to feel welcome, important andappreciatedUnderstandand follow company guidelines regarding registers, payment and transactionsDisplaya positive attitude while interacting with othersAdhereto safety programs and proceduresReportall illegal activity, including but not limited to robbery, theft, or fraudReflectan appropriate and respectful business image to customers and visitors indress, demeanor and attitude. Never be rude to a patient or customerAssistin maintaining a clean and organized space, neat department, including but notlimited to the pharmacy, register, refrigerators and blood pressure machineareas.Behaviors / Skills :
Achieves results through teamwork : Open to diverse ideas, worksinclusively and collaboratively with others, holds self and others accountable,involves others to accomplish individual and team goalsAnalytically Researches and CollectsData : Uses intuitionand experience to complement dataCommunicates Effectively and Candidly : Communicate clearly and directly,be approachable and relatable, engage people and help them understand change,provide and seek feedback, actively listen, and convey clear and strategicdirections. Have excellent interpersonal skillsExcels in Customer Service : Provide exceptional customerservice regardless of circumstance.Executes with Excellence : Action oriented, set clearexpectations and milestones and involved in problem solvingLeads Change and Innovation throughPositive Influence : Demonstrate strong character, build partnerships, model balance between workand personal life, take responsibilities for self-development, role modelleadership qualities such as motivation, inspiration, passion, trust, confidenceand adaptability, work to coach and develop others, embrace technology, putforward creative ideas, champion and implement processes for improvement, takeinitiative and ask for or offer help when needed.Manages People Well : Provide performance feedback and includestaff in planning, decision-making and facilitating the improvement ofprocesses, products and servicesPuts Patients and Safety First : Act as a champion for the patients,anticipating needs and exceeding expectations, in order to gain their trust andrespect. Identify and correct conditionsthat affect employee and patient safety.Solve Problems : Identify, analyze and resolveproblems efficiently and effectivelyStrives for Reliability andPunctuality : Reportfor work on time and as scheduled. In the rare instance when you cannot avoidbeing late or are unable to work as scheduled, your supervisor orManager-on-duty must be notified at least 2 hours in advance of your scheduledstart time so appropriate arrangements can be made. Be committed to meeting or exceeding goals.Effectiveand excellent verbal and written communication skillsAbilityto work with mathematical concepts such as probability and statisticalinference. Ability to apply concepts such as fractions, percentages, rationsand proportions to practical situations.QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Position Qualifications / Education :
Mustbe a licensed pharmacist, in good standing, within the state(s), as necessaryBachelor'sdegree in Pharmacy or PharmD. Previous experience preferred.Immunization-certifiedthrough APhA and CPR-certified through an accredited, state-approved organization