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Client Service Team Lead Vice President
Client Service Team Lead Vice PresidentJPMorganChase • Tampa, Florida, USA
Client Service Team Lead Vice President

Client Service Team Lead Vice President

JPMorganChase • Tampa, Florida, USA
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Description

Do you enjoy leading a team This could be the right role for you!

As a Client Service Team Lead on the Insurance / Healthcare Team you will be responsible for the overall success of Client Service Account Managers who have direct responsibility for servicing a portfolio of large corporate or financial institution clients. You will have responsibility for : Human Resource functions (including performance management career planning development training and performance issues) Operational Controls Compliance Adherence and Staff Readiness Communication for your industry. You will ensure the Client Service Account Managers are providing the highest level of servicing to customers including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Job responsibilities :

  • Oversee of a specific portfolio of clients and align client needs to bank solutions.
  • Provide value-added bank product and industry insight to clients
  • Act as the point of escalation and resolution for service issues liaises with bank partners to manage complex issues sensitive closings and structuring relationship alignment events
  • Coach team and monitor service delivery performance to ensure client satisfaction
  • Provide strategic direction leading motivating encouraging and coaching for optimum performance.
  • Build a winning culture that aligns with business objectives
  • Identify training opportunities to enrich personal and career development
  • Provide an inclusive collaborative and productive environment for all Client Service Account Managers

Required qualifications capabilities and skills :

  • Minimum 7 years of relevant industry and / or functional and / or management experience
  • In depth knowledge of Core and Complex Domestic and International Treasury products
  • Strong leader and people manager with ability to assess the big picture in complex situations
  • Creative thinker and problem solver able to manage through conflict with a strong ability to adapt to changing priorities
  • Ability to lead complex issues engage appropriate business and external partners and influence at all levels
  • Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
  • Ability to work under pressure prioritize appropriately meet tight deadlines and juggle multiple demands simultaneously

    • Required Experience :

    Exec

    Key Skills

    Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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