Commercial Property Claims Handler

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices : Schaumburg, Dallas, ATL, Parsippany, Gold River, Addison, Woodland hills, Rocky hill, World Trade.

With moderate direction, handles commercial property claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

In this role you will be responsible for :

• Documenting claim files by accurately capturing and updating claims data / information in compliance with best practices for low to moderate exposure and complexity commercial line claims.
• Exercising judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
• Working to have a timely resolution to claims by developing case strategy / evaluation and escalating issues as appropriate.
• Partnering with internal stakeholders to identify process inefficiencies and recommend operational enhancements.
• Supporting the development and implementation of best practices across property claims operations
• Acting as a liaison between claims teams and functions such as legal, compliance, and analytics.
• Negotiating claim settlements by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
• Leveraging data analytics tools to identify trends, assess claim outcomes, and support operational decision-making.
• Interpreting and presenting data to support strategic initiatives and continuous improvement efforts.
• Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Departs from approved vendors with manager approval, where in the best interests of the insured.
• Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
• Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
• Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks.

Claims Handler Required Qualifications :

Preferred Qualifications :

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location(s) : AM - Schaumburg, AM - Addison, AM - Atlanta, AM - Dallas, AM - Gold River, AM - New York, AM - Parsippany, AM - Rocky Hill, AM - Woodland Hills

Remote Working : Hybrid

Schedule : Full Time

Employment Sponsorship Offered :  No

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