Dispatcher / Communications Officer

Dispatcher / Communications Officer

Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. We believe in our mission : The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community. Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Dispatcher / Communications Officer responds to both emergency and routine radio and telephone communications, performs computerized data entry and retrieval, monitors alarms and surveillance cameras, and remotely control building openings and closings.

Duties and Responsibilities

• Operate the highly technical Communications Center for the entire Marquette University Police Department.
• Enter and retrieve criminal justice / law enforcement and statistical information from computerized data sources and external sites.
• Coordinate emergency and non-emergency responses to crime, medical or fire related incidents. Work with and direct all Municipal emergency response units to the scene.
• Monitor campus alarm systems, security / surveillance cameras, and emergency telephones. Detect and report criminal activities in an attempt to deter.
• Provide directions to campus visitors and assist walk-in victims of crime or individuals expressing specific safety and security concerns.
• Maintain emergency and non-emergency information binders and databases to assure current listings and response procedures.
• Assist with parking assignments, special requests and permissions, and complaints.
• Provide logistical support for the Parking and Traffic Division as required and Administrative areas.

Other Experience and Qualifications

Requires high school education, extensive background investigation, and a drug screen. Must demonstrate excellent oral and written communication skills. Diplomacy and tact in dealing with sensitive situations. Ability to maintain strict confidentiality. Ability to exercise sound judgment and work independently. Ability to interact professionally and effectively with diverse publics is required. Possess accurate typing skills and the ability to handle multiple tasks simultaneously. Ability to work under stressful conditions. Ability to read and understand maps, directions, and spatial relationships. Familiarity with computers, specifically data entry is necessary. Strong commitment to providing top-quality custome service. The ability to work nights, weekends, holidays, and assigned overtime hours is required. Preferred Knowledge, Skills and Abilities Familiarity with criminal justice / law enforcement systems, including the TIME system, and CJIS security requirements, is preferred.

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.