Guest Service Agent

Guest Service Agent

Job Category : Guest Experience

Requisition Number : GUEST002982

Location : BL - Fort Lauderdale Station, Ft Lauderdale, FL 33311, USA

Job Summary

You will be the face of Brightline Trains as guests enter our ticketing area. While suggesting services and products, upselling tickets, and answering questions, you will help our guests know they have made the right decision to travel with Brightline - before they have even sat in one of our oversized leather train seats!

Essential Functions

• Welcome guests with a warm smile and a sincere greeting, engaging in conversation when appropriate.
• Be attentive and resolve grievances before they escalate.
• Handle ticket and reservation inquiries; demonstrate working knowledge of the booking and travel policy, fare structure and special needs services, such as but not limited to, wheelchair assistance.
• Be knowledgeable of seating options; take the opportunity to upsell when appropriate.
• Provide guests with information on available routes and timetables, platform locations, ticket prices, station offerings, local offerings, and train features.
• Process credit card transactions for ticket sales, refunds, or upgrades.
• Provide assistance at the self-service ticketing kiosks when needed.
• Anticipate guest needs and share information about each station and the surrounding areas, adapting your communication style to suit a diverse population.
• Use the telephone to return guest calls at predetermined times to answer their questions about our services or respond to a concern or problem they had while using Brightline.
• Assist to check in luggage at peak times.
• Assist with the screening of guests at the checkpoint area, as needed.
• Participate actively in the security and safety of the station, keeping an eye out for any suspicious situations and immediately reporting them to the Security Supervisor.
• We are a new business model agile and evolving. This job description isn't meant to be a complete list of your qualifications or all the things you'll do.

Qualifications

Pay rate $20.00 an hour

NOTE : JOB DESCRIPTION IS SUBJECT TO CHANGE BASED ON BUSINESS NECESSITY.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.