Service Manager

Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the Denver market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics determines root causes of customer disputes addresses operating expense inefficiencies and supports Service Delivery Specialist development opportunities.

What You Will Do :

• Manage daily work force flow scheduling issues vacation schedule and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on technician scheduling service efficiency schedule adherence and contracted service completion
• Participate in new Service Delivery Specialists (SDS) on-boarding and implementing / executing a training plan
• Coach and empower Technicians to own their results and provides the tools and resources to achieve them
• Identifies the potential in an individual and aligns development activities to their abilities and talents
• Manage technician performance through coaching and direction under the direction of the District Manager
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
• Work with Parts Department on parts issues shipping and delivery.
• Actively builds strong relationships with key stakeholders in the customers organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You :

Basic Qualifications :

Must meet one of the following :

Must have the following :

Preferred Qualifications :

About Smart Care Equipment Solutions :

Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .

Required Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1