Program Manager

Job Description :

Pay Range : $70hr - $75hr

• Own and drive the creation, standardization, and maintenance of program-level documentation, ensuring that operational processes, workflows, standards, and procedures are comprehensive, up to date, and centrally accessible.
• Establish and enforce process governance across the SIEM modernization effort, identifying gaps and proactively implementing process improvements to ensure operational readiness and program sustainability.
• Ensure effective usage of operational ticketing systems (e.g., JIRA), including configuration, reporting, and workflows that align with the broader delivery and support structure.
• Collaborate with technical leads, security SMEs, and delivery stakeholders to gather knowledge and translate it into scalable documentation such as runbooks, intake processes, decision logs, or policy artifacts.
• Identify policy gaps that impact the SIEM modernization effort and lead initiatives to update or draft new policies driving consensus and managing approvals.
• Design and build a SharePoint-based Center of Excellence (CoE) that serves as the centralized hub for knowledge management—containing resources such as services offered, intake forms, operational FAQs, SOPs, SLAs, and policy references.
• Develop and manage end-user enablement materials, including training guides, how-to articles, and FAQ documentation to support adoption of new processes, platforms, and services across the security organization.
• Proactively support cross-functional program alignment by collaborating with engineering, platform, and security leadership to ensure consistent messaging, shared priorities, and an integrated roadmap.
• Operate with a technical mindset—capable of understanding the nuances of security tooling, data pipelines, and SIEM architecture—to effectively bridge communication between business stakeholders and technical teams.
• Drive execution and accountability by owning status tracking, risk identification, and mitigation strategies, ensuring consistent and measurable program progress.