Event Exhibitor Support Specialist

We are seeking a detail-oriented and customer-focused Exhibitor Services Representative (ESR) to provide exceptional support to exhibitors before, during, and after tradeshows. In this role, you will manage orders, coordinate with internal teams, and ensure exhibitors have all the information and resources needed for a successful onsite experience.

Essential Duties and Responsibilities :

Assist exhibitors through the ordering process and prepare service / product offerings in our order entry systems.

Use EXPO’s computer resources, Microsoft Excel, and Outlook to enter exhibitor lists, process orders and payments, and manage price masters.

Support large shows as part of a team and manage smaller shows independently.

Perform in-house and on-site show procedures, including customer billing, invoicing, collections, and show closings.

Ensure daily tasks and goals align with departmental objectives.

Coordinate exhibitor requirements with Production, QA, and other internal departments.

Communicate professionally with exhibitors via phone, email, fax, and in person.

Contact exhibitors weekly to upsell services as part of the Increase Revenue program.

Handle incoming calls and resolve order or payment issues.

Generate and manage billing, including multiple third parties, credit cards, discounts, and credits.

Collect all payments before, during, and after shows.

Set up and maintain show files, complete audits (pre-show, self-audits, show-site, post-show), and perform show closing functions.

Pack and manage show-site supplies, computers, printers, and equipment.

Coordinate and manage the service desk efficiently, supervising up to 4 team members as needed.

Perform other duties as assigned.

Requirements / Skills :

High School Diploma required; Associate’s degree preferred or equivalent experience.

2+ years of related experience in customer service, event coordination, or similar roles.

Proficient in Microsoft Office / 365 (Excel, Word, Outlook, Teams) and able to learn internal systems (exhibitor portal, ID Sign Machine, order system).

Ability to work independently and collaboratively to achieve departmental and company goals.

Strong organizational skills and attention to detail; able to meet deadlines.

Confident, flexible, and able to work under pressure in time-sensitive environments.

Excellent customer service and communication skills (verbal and written).

Professional appearance, punctuality, and a positive “can-do” attitude.

Reliable transportation required.

Bilingual a plus.

Travel Requirements :

Must be able to work nights, weekends, and travel throughout the U.S. with notice.