Virtual Call Center Rep

We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities :

• Answer incoming calls and respond to customer inquiries regarding products, services, and account information.
• Make outbound calls to follow up on customer inquiries or provide information as needed.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
• Maintain a high level of customer satisfaction by ensuring a positive experience during all interactions.
• Document and update customer records accurately in the company database.
• Collaborate with team members and other departments to improve service delivery.
• Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
• Meet or exceed individual and team performance metrics.

Qualifications :

Equal Employment Opportunity Employer

Maimonides Medical Center (MMC) is an equal opportunity employer.

The pay range for this role is :

25.31 - 27.10 USD per hour(Remote (Indianapolis, Indiana, US))

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