Operations Coordinator (Charlotte)

Position Purpose :

The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).

Key Accountabilities

• Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
• Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
• Process necessary background checks and drug tests required for jobs.
• Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
• Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
• Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
• First point of contact for trouble shooting any onboarding and payroll issues.
• Work with each recruiting team on ensuring job boards are up to date.
• Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
• Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
• Contribute to front of the office duties as needed per office.
• Other duties as assigned.

Minimum Experience Requirements