GSOC Operator

Job Description

Job Description

Do you have experience in monitoring live video alarm events? Do you enjoy maintaining accurate documentation? Do you have experience notifying clients based on alarm response protocols? If so, we should talk.

We are  Power Plus!  A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a  35-year reputation  for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

Benefits :

Medical

Dental

Vision

Training and mentoring

401(k) with matching

Paid sick leave

Paid vacation

SUMMARY

This position is responsible for monitoring video-based alarms and responding to events by following strict Standard Operating Procedures (SOPs). This includes voicing down via onsite speakers, notifying designated contacts, and documenting incidents. Success in this role depends on the ability to stay focused during repetitive monitoring tasks and maintain strict adherence to procedures in a high-security, 24 / 7 monitoring environment.

JOB RESPONSIBILITIES

• Monitor live video alarm events and follow established SOPs precisely
• Use speaker systems to perform real-time voice-downs to deter suspicious activity
• Notify clients, contacts, or emergency responders based on alarm response protocols
• Review recorded video clips to confirm events and initiate appropriate response
• Maintain accurate, time-stamped documentation for all alarm activity
• Identify and escalate unusual or emergency situations per SOP guidelines
• Ensure all alarms are processed within performance timeframes
• Stay informed of customer-specific instructions and site configurations
• Participate in training programs and system updates
• Other duties may be assigned as operational needs require

COMPETENCIES / REQUIREMENTS :

• Strong attention to detail and sustained focus during repetitive tasks
• High level of procedural discipline and SOP compliance
• Clear and confident verbal communication, especially under pressure
• Ability to remain alert in low-stimulus environments
• Proficiency with video monitoring software and multi-screen systems
• Fast and accurate typing and documentation
• Flexible availability including nights, weekends, and holidays

Hourly Pay Range : $22.00 - $25.00

If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!

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