Network Analyst

Network Analyst

9-month Contract

Frisco, TX or Overland Park, KS (Hybrid)

Our Fortune 100 telecom client is hiring a dynamic Network Analyst to join their Business Incident Management Team. This role supports their customers during major network outages and high-impact incidents. You'll act as a liaison and communicator, ensuring timely and accurate updates are delivered across internal stakeholders, while collaborating with technical teams to understand and relay critical impact information.

Responsibilities

• Serve as a primary point of contact for business customers during major incidents and outages
• Assist in coordinating responses to significant network events; help manage incident bridges and follow post-incident processes
• Gather and relay key information about the incident including who is impacted and how severity and scope of the issue, and status updates and resolution timelines
• Provide regular, well-documented status updates to internal teams using tools and templates to ensure clarity and consistency
• Act as a bridge between technical teams and business stakeholders, ensuring urgency and appropriate momentum are maintained
• Translate technical jargon into business-friendly language for non-technical audiences
• Leverage internal tools and platforms to compile data, draft updates, and coordinate response efforts
• Participate in on-call rotation

Requirements

Benefits of Brooksource