Senior Staff Technical Program Manager

Team & Role

The Unified Technology Program Management Office (PMO) delivers cross-functional programs across the companys most critical and complex functions Product and Platform Release Management Big Rock Programs Platform Engineering Global Cloud Infrastructure Regulated Markets Cloud Security M&A and other critical strategic programs.

As a Senior Staff Technical Program Manager you will support ServiceNows cross-functional Forward Deployed Engineering (FDE) teams inbuilding intelligent scalable AI solutions that solve our customers most mission-critical challenges.

Youll work in a fast-paced environment as our FDE teams partner with key strategic customers to accelerate time to value. You will provide a proactive strategic perspective while driving tactical execution from initial conception through program development delivery and successful completion.

As a highly qualified candidate you are a results-oriented self-starter with proven hands-on expertise and experience in program and SDLC management.

What you get to do in this role :

• Collaborate directly with customers to co-innovate AI solutions tailored to their needs
• Drive large scale cross-functional high visibility software development programs on condensed timelines
• Organize complex ambiguous problems into prioritized milestones deliverablesand success criteria for your programs translating business objectives into execution strategy (tactical and strategic)
• Develop trusted relationships with key internal and external technology functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery - this includes supporting and holding resources accountable for their responsibilities within the program
• Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives
• Help manage risks dependencies and escalate impediments as well as releases and navigating release requirements
• Drive process improvements and create documentation to promote best practices using automation to replace repeatable operational tasks
• Coordinate day to day activities required to deliver a great solution on time as well as create transparency through reports dashboards and statusupdates
• Seek to continuously grow by proactively seeking and embracing constructive feedback as well as provide feedback to colleagues to encourage an open and collaborative culture.

Qualifications :

Preferred Qualifications :

Basic Qualifications :

For positions in this location we offer a base pay of $187600 - $328300 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Continuous Integration,Agile,HTTPS,SAFe,Systems Engineering,Acquisition Strategy,Requirements Analysis,Sharepoint,UML,Technical Support,Cerner,Troubleshooting

Experience : years

Vacancy : 1