Vendor Relations SpecialistICON Consultants, LP • Phoenix, AZ, US
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Vendor Relations Specialist
ICON Consultants, LP • Phoenix, AZ, US
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job_description.job_card.job_descriptionReceive customer requests and coordinate vendors for repair and equipment completion. Record all incoming issues in designated systems and follow up with vendors and clients to ensure deadlines are met. Provide timely and accurate updates to customers and internal systems. Address day-to-day vendor issues and collaborate with internal departments to resolve them efficiently. Review and submit vendor quotes, determine next steps, and coordinate part orders and other materials as needed. Verify accuracy of work orders and data to ensure efficient processing, proper reporting, and billing accuracy. Monitor team inbox and systems for new or escalated requests; assist with coverage as needed. Maintain and manage orders within assigned territories to meet team metrics and performance goals. Participate in process analysis and continuous improvement initiatives within vendor operations. Collaborate with external and internal stakeholders to resolve operational issues. Assist with onboarding and integration of new vendors as required. High School Diploma or GED required. No previous experience required (training provided). None required. Strong organizational and communication skills. Ability to multitask and manage multiple vendor requests simultaneously. Detail-oriented with proficiency in data entry and system management. Customer-service focused with a proactive problem-solving mindset. Primarily an office-based hybrid role. Frequent use of motor coordination and computer systems throughout the day. Occasional lifting of up to 30 lbs. Minimal exposure to physical or environmental hazards.
Job Description
Vendor Relations Coordinator
📍 Locations :
- Phoenix, AZ 85027
- Windsor, CT 06095
🕑 Schedule : Monday – Friday | 7 : 30 AM – 4 : 00 PM
💻 Work Setup : Hybrid (1 day remote)
Position Summary
The Vendor Relations Coordinator supports the day-to-day maintenance and management of vendor repair and equipment request processes. This role serves as a liaison between customers, vendors, and internal teams to ensure timely service delivery, accurate documentation, and continuous process improvement within the vendor relations function.
Key Responsibilities
Qualifications
Education & Experience :
Certificates / Licenses :
Skills & Abilities :
Work Environment
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Vendor Specialist • Phoenix, AZ, US
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