Call Center Representative

COMMUNITY HEALTH ALLIANCEReno, NV, United States

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Job Details

Job Location

Administrative Office - Reno, NV

Position Type

Full Time

Salary Range

30000.00 - $38000.00 Salary / year

Job Shift

Job Category

Health Care

Description

Community Health Alliance is looking for a Call Center Representative. Join our talented team of Call Center that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Job Description : Th e Call Center Representative supports the scheduling of patients providing routing of incoming and outgoing calls.

Our team members enjoy benefits that include :

Competitive salary : $30,990-38,000
100% company paid employee medical insurance and 90% paid vision and dental on the 60th dayfrom date of hire.
Continuing education benefit available at 24 hours & $500 per year
Paid Time Off :

PTO 15days / year and increased after one years of service; pro-rated based on FTE status

8 paid holidays per year

CHA paid pension plan at 5% of earnings after one year of service; no employee match

Additional 403(b)retirement annuity plan for employee to save; no employer match

Malpractice coverage through FTCA (Federal Tort Claims Act)

CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

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Qualifications

Knowledge, Skills and Abilities :

Knowledge of the essential functions of medical and dental clinic

Knowledge of general office practices and procedures

Proficiency fluent in English and Spanish both verbal and written

Knowledge of an electronic medical record system; when applicable

Skill in operating personal computer utilizing word processing, spreadsheets, databases and e-mail

Skill in operating various office equipment, such as calculator, copy machine, facsimile machine, postage scale, and telephone system

Skill in accuracy and attention to detail

Ability to maintain confidentiality of information, most importantly patient financial and medical / dental information

Ability to read, write legibly and calculate mathematical figures

Ability to solve practical problems and deal with a variety of variables

Ability to exercise good judgment in appraising situations and making decisions

Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the call center and overall CHA organization

Ability to communicate in a courteous and professional manner

Ability to appropriately handle difficult individuals

Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.

Excellent ability to hear and speak clearly to converse over telephone and to remain helpful and courteous during conversations

Ability to see to use computer efficiently and read computer reports and correspondence

Ability to lift up to 20 pounds on a frequent basis

Reasonable accommodation will be made for physical limitations on an individual basis

Education and Experience : High school graduate or GED. One year certificate from a college or technical school or some experience in a call center or customer service environment. Proficient in relevant computer applications, knowledge of customer service principles and practices.Proficiency in both English and Spanish is preferred but not required. Candidates with bilingual skills will have an advantage in communicating with a diverse range of clients and team members.

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Call Center Representative • Reno, NV, United States