Medical Support Assistant (Advanced)

Summary

The incumbent serves as a Medical Support Assistant (Advanced) in Community Care Services , under the office of the Chief of Staff in the Ann Arbor Medical Center. This announcement is being used to create an fill multiple positions for the inception of the VA's new Electronic Health Records Management (EHRM) System.

Duties

Help

Total Rewards of a Allied Health Professional

Major duties of this position will include, but are not limited to :

• Coordinate with their teamlets to set up care in the community under the Mission Act Standards.
• Develop / maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge;
• Communicate with non-VA medical facilities; facilitate / process secure messaging with the patient and team;
• Notify patients of normal lab results;
• Develop and manage a tracking system for follow up care such as consults, tests, etc.).
• Perform various clerical and administrative duties for the department;
• Participate in team huddles and team meetings to manage and plan patient care;
• Setting priorities and deadlines for scheduling in the community, adjusting the flow and sequencing of the work to meet team and patient needs;
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the Electronic Health Record (EHR);
• Monitor pre-appointment requirements to assure readiness for patient care in the community;
• Manage active and schedule list of consults in community care; participating and providing input in problem solving on operational issues or procedures in team meetings,
• Perform administrative follow up actions;
• Participate in and independently following up on team huddles by sharing information;
• Precepting and assisting in deskside training for new staff or new team members and
• Collaborating with the medical team to assure continuity of care while in the community and back to the VA.
• Responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Routinely communicate with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

Work Schedule : Full time, Monday - Friday, 07 : 30am - 4 : 00pm

Recruitment Incentive (Sign-on Bonus) : Not Authorized

Permanent Change of Station (Relocation Assistance) : Not Authorized

Pay : Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Telework : Not Available

Virtual : This is not a virtual position.

Functional Statement # : 91463A

Permanent Change of Station (PCS) : Not Authorized

Requirements

Help

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1 or 2 year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider :

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Experience and Education .

OR,

OR,

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations : GS-6 Medical Support Assistant (Advanced) : One year of experience equivalent to the GS-5 grade level. This experience includes : scheduling, canceling, re-scheduling patient appointments and / or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and / or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status.

In addition, candidates must demonstrate all of the KSAs below :

Reference : For more information on this qualification standard, please visit

Physical Requirements : The work is mostly sedentary, although some slight physical effort will be required using computers / phones; there may be some light lifting / carrying of files / documents; and walking throughout the service / facility for meetings, etc.

Education

Education may not be used to qualify for this grade level of this position.

Additional information

Smoke-free Facility : All Department of Veterans Affairs facilities are smoke-free. Patients, visitors, and employees are not allowed to smoke in or near any facilities or on the grounds.

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.