Operations Manager ("Gerente de Operaciones")

Job Details

Aloft Denver Downtown - Denver CO

Full Time

$62000.00 - $62400.00 Salary

Any

Management

Description

POSITION PURPOSE

To manage the Hotel Operations by developing and implementing strategies and services which not only meet but rather exceed the needs of guests staff members and owners. The Director of Operations will support multiple functional areas throughout the hotel.

ESSENTIAL RESPONSIBILITIES

• Coordinate direct and manage the hotel operations to achieve maximum profitability ensure guest satisfaction protect the financial assets of the business and maintain the building.
• Work directly with the hotels Management Team to manage all activities of the property including employees maintenance sales and profit / loss controls as well as working to ensure the hotel is maximizing profitability.
• Maximizes hotel revenues through up-sell program occupancy strategies and outlet revenues.
• Set quarterly goals for each department and monitor the progress towards achieving these goals.
• Ensure that service and product quality standards are met in all areas of the hotel.
• Maintain standards of guest services and a consistent positive guest experience.
• Oversee the Guest Service program - responding to guest needs adjusting liaison between brand GSS and property.
• Ensure that all staff duties are completed in accordance with established policy and procedure i.e. proper public relations techniques are utilized guest requests are handled both courteously and professionally guests are helped in a timely manner and the proper greetings are used guests are handled correctly and efficiently guest complaints and problems are handled in a courteous and professional manner.
• Oversee sales and operations areas ensuring service excellence proper inventories and accurate account of sales and cleanliness standards are met and overall appearance.
• Assist with all HR related matters including interviewing hiring training assigning work coaching / counseling and performance management. Be familiar with all company policies and benefits.
• Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.
• Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR.
• Ensure that all systems and control procedures are in place to comply with corporate policy and procedures and minimum levels of bad checks bad debts allowances and rebates.
• Encourage and maintain open and clear communication rapport and cooperation with all internal departments to foster the best possible service to all guests and staff members.
• Resolve difficult or unusual problems arising with guests. Instill in staff members the commitment to exceed guest expectations.
• Monitor and provide timely feedback counseling and performance evaluations to staff.
• Attend hotel operational meetings rooms departmental meetings and staff member related events.
• Recommend to the General Manager changes or innovations to practice procedure and operation with potential favorable effect on service and quality assurance.
• Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensures facility compliance with government and other regulatory laws and guidelines such as OSHA and Cal-OSHA.
• Be familiar with all company policies and benefits.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel :

PHYSICAL DEMANDS

SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of knowledge skills and abilities :

EDUCATION

High school or equivalent education required.

Bachelors degree and / or equivalent level of education preferred.

EXPERIENCE

LICENSES OR CERTIFICATIONS

Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

EXEMPT POSITION

Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all the compensation to which they are entitled.

GROOMING

All Staff Members must maintain a neat clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards which may be established by Azul Hospitality from time to time is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action up to and including termination of employment. Upon employment all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action up to and including termination of employment. Due to the cyclical nature of the hospitality industry staff members may be required to work varying schedules to reflect the business needs of the addition attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 62000 - 62400