Technical Support Associate I

Technical Support Associate I-25001BX

Description

Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community.

As a Technical Support Associate , you will provide first level response, support, and resolution for customers, jobbers and dealers regarding store payment systems and hardware, merchant master records, merchant network profiles, and emergency issues. Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Branded Customer Technical Support Center. Resolve various issues and questions related to Valero Allocations Support.

At Valero, we are committed to advancing the future of energy through innovation, ingenuity and unmatched execution. You can help achieve this goal if you can :

• Answers, resolves / redirects and documents all external and internal customer communications.
• Troubleshoots, documents, escalates, and resolves first level mobile app customer support, store systems and equipment issues. Provides first call resolution for these issues whenever possible.
• Troubleshoots, documents, escalates, and resolves first call / first level carrier loading issues for Valero Allocations Support.
• Updates and maintains merchant master records using proprietary computer systems and merchant network profiles using Fiserv systems.
• Maintains database using the call center problem management software.
• Acts as immediate source of feedback to supervisor and / or manager on problem resolution and trends.
• Processes an appropriate written / verbal response to customer communications carrying the issue from inception to resolution.
• Provides assistance to Valero stores in balancing merchant settlement reports on a regular basis.
• Assigns, obtains, and sets up necessary data relative to adding new locations to the credit network and the credit card system.
• Must be available to work rotating shifts, including some weekends, holidays, and night shifts, as part of a group that provides 24 / 7 support.

This position is hourly nonexempt status, which means you are eligible for overtime pay.

Qualifications

Job : Other

Primary Location : US-TX-Amarillo

Job Posting

Aug 26, 2025, 9 : 22 : 11 AM

Unposting Date

Ongoing