Technology Support Lead- Incident Management

Description

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in Corporate Sector Technology you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
• Lead incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Key Skills

Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1