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Call Center Representative

Call Center Representative

Alphabe Insight IncJersey City, NJ, United States
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Company Description

About Us

At Sphirea Plus, we believe in shaping the leaders of tomorrow through innovative thinking, strategic action, and a people-first approach. As a dynamic and forward-focused organization, we are committed to providing growth opportunities that empower our team to thrive in an ever-evolving business landscape. We foster a culture of collaboration, integrity, and continuous improvement, ensuring that each team member has the tools and support needed to excel.

Job Description

Job Description

We are seeking a dedicated Call Center Representative to join our customer service team. The ideal candidate will be responsible for answering incoming calls, addressing customer inquiries, providing accurate information, and resolving issues in a timely and professional manner. This role requires excellent communication skills, attention to detail, and a customer-first mindset.

Responsibilities

  • Answer inbound calls promptly and professionally.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer inquiries and complaints efficiently.
  • Document all customer interactions in the system.
  • Escalate unresolved issues to the appropriate department.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Meet individual and team performance metrics.

Qualifications

Qualifications

  • High school diploma or equivalent (Associate or Bachelor's degree preferred).
  • Previous experience in a call center or customer service environment is a plus.
  • Strong verbal and written communication skills.
  • Ability to handle high call volumes and work under pressure.
  • Proficient in basic computer applications and CRM systems.
  • Problem-solving skills and a customer-focused approach.

    • Additional Information

    Benefits

  • Competitive salary : $50,000 - $53,000 annually.
  • Growth and career development opportunities.
  • Comprehensive training program.
  • Paid time off and holidays.
  • Health, dental, and vision insurance options.
  • Supportive and team-oriented work environment.
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    Call Center Representative • Jersey City, NJ, United States