Insurance Services Representative

Insurance Service Representative

The Insurance Service Representative will manage phone call traffic, process policy endorsements, and handle various client account services, including issuing certificates of insurance and managing billing. This position will oversee document flow in the agency management system, update member information, and ensure compliance with industry standards. Additionally, will engage with members to understand their needs and educate them about credit union services.

What You'll Be Doing :

• Engaging members by recognizing needs and educating them on appropriate credit union services
• Managing flow of phone calls into the agency and assign to the appropriate staff as needed
• Processing policy endorsements by tracking and completing activities within the agency management system
• Provide ongoing servicing of client accounts such as issue certificates of insurance and the processing of various items (i.e. policy changes, payments, and billing, issuing ID cards, declarations, and binders as needed, etc.)
• Managing the flow of documents in and out of the agency management system including any company correspondences, new and cancelled policies, and insurance agency email inbox
• Updating appropriate information in Dupaco's member management system as needed
• Maintaining compliance with all relevant statutory and industry requirements and codes
• Processing address changes and associated endorsements in conjunction with credit union workflow
• Processing endorsements as requested and determine charges for policy changes, collect deposits or payments, and / or arrange for billing
• Taking first loss notices from members and file claims with carriers and ensure appropriate documentation within the agency management system
• Serving as back up for assisting with sales overflow and walk in clients
• Serving as back up for maintaining and tracking any necessary agency production reports
• Performing other duties as assigned

What You'll Need :

Qualifications Skills Required

Behaviors Required

Education Preferred

Licenses & Certifications Preferred

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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