Field Service Technician Lead

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry, utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

Responsibilities and Expectations :

We are looking for a talented Lead Field Service Technician who can hit the ground running. As a Lead Field Service Technician for IPS, you will possess strong repair skills and provide unmatched service to our customers. You will perform vibration analysis, thermographic imaging, and various electrical tests as you diagnose and repair units. This is a hands-on position requiring the aptitude and attitude to do whatever it takes to get the customer back online safely. IPS Field Service Technicians demonstrate strong repair skills and commitment to providing an Unmatched Customer Experience.

• Responsible for overseeing field service technicians in the field.
• Represent the company in a knowledgeable and professional manner
• Assist with developing proposals, performing job walks, and defining work scope to meet customer needs and requirements on reliability, preventative maintenance, motor change-outs, and testing of customer equipment.
• Performs on-the-job training of subordinate workers in advanced electrical skills and maintenance practices
• Assume responsibility as assigned and act accordingly on your authority.
• Complete a field service safety checklist on every job to identify and mitigate job hazards.
• Perform electrical tests using various portable electronic equipment, including but not limited to : Megger®, PdMA MCE, Multimeter, and DLRO.
• Install and remove AC and DC electric motors, laser align equipment, and read precision measuring tools such as micrometers. Replace sleeve and anti-friction bearings, set seals, air gaps, and torque critical components to proper torque specifications.
• Strong problem-solving skills.  Think outside the box to get the customer back online quickly and safely.
• Work independently and collaboratively to accomplish tasks in challenging environments.
• Interpret and ensure compliance with operating policies and procedures
• Clean electro-mechanical equipment is needed using various methods, including but not limited to bead blasting, ice blasting, and solvent cleaning
• Maintain close relationships with customers as well as the sales, marketing, field service, and service center technical teams
• Prepare technical reports to provide information on the conditions of equipment service and recommend actions to be taken

Qualifications and Competencies :

You’ll thrive at IPS if you :

Who We Are :

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values : Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits :

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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