Medical Secretary

Medical Secretary

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.

Principal Duties and Responsibilities

• Greet patients in person and over the phone in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems.
• Register new patients and update existing patient information.
• Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers.
• Process insurance information and verify eligibility.
• Collect co-pays and process payments.
• Maintain organized and confidential patient records.
• Prepare and manage correspondence, reports, and medical documents.
• Coordinate referrals to specialists and follow up on authorizations.
• Support medical staff with administrative tasks as needed.
• Maintain a clean and welcoming front desk and waiting area.

Organizational Responsibilities

Patient Safety

Knowledge, Skills, and Abilities Required

Working Conditions

Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.

Pay Range : $20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled