Encompass Business Analyst

Business Systems Analyst (Mortgage | Encompass LOS)

We are seeking a detail-oriented and proactive Business Systems Analyst with strong mortgage industry experience to support the development, optimization, and delivery of technology solutions across our organization. This role focuses on improving system functionality—particularly within Encompass LOS —and enhancing processes, workflows, and documentation to ensure operational efficiency and exceptional user experience.

Key Responsibilities

• Partner with business units to gather, analyze, and document detailed business and technical requirements.
• Serve as a subject matter expert on mortgage operations and Encompass LOS , identifying enhancement opportunities and validating configuration changes.
• Create clear and comprehensive process flows, workflows, and system diagrams using Microsoft Visio to support requirements, development, and training initiatives.
• Evaluate existing systems and processes to identify gaps, inefficiencies, and opportunities for automation or optimization.
• Collaborate with IT, development teams, project managers, and stakeholders to support solution design, testing, and deployment.
• Develop and maintain system documentation, user guides, release notes, and technical reference materials.
• Perform system testing, create test scripts, and participate in UAT to ensure enhancements meet business needs and quality standards.
• Monitor daily system performance, troubleshoot issues, and support end users to ensure consistent system usability and reliability.
• Generate data-driven insights through analysis and reporting to support decisions and continuous improvement initiatives.
• Coordinate with external vendors as needed to manage system integrations, enhancements, and issue resolution.
• Support Agile / Scrum ceremonies and contribute to backlog grooming, sprint planning, and technical discussions.

Qualifications