Audio-Visual (AV) Technical Support Specialist

What you'll be doing

• Serve as the primary AV technical support specialist for meetings and events hosted by business leaders and senior management based in the Fort Wayne location.
• Troubleshoot and resolve technical issues related to conference room AV systems. This includes opening service tickets with AV vendors and coordinating repairs and system testing.
• Lead the planning, direction, and execution of AV event setups, including room configuration for onsite and offsite meetings.
• Prepare and test AV systems, computers, and multimedia content in advance of executive events.
• Provide training and support to presenters on the proper use of microphones, cameras, and content-sharing tools.
• Monitor and manage AV systems during live events to ensure seamless execution for business and executive leadership.
• Travel to offsite locations as needed to support key leadership events such as CEO Town Halls, SMC gatherings, and business leadership meetings.
• Conduct bi-weekly testing of platforms and conference room systems to ensure operational readiness. Submit and track service tickets with vendors for timely resolution of issues.
• Support the delivery of webcast events using platforms such as VBrick and Zoom.
• Develop and maintain AV operational documentation, including procedures for production, disaster recovery, and system availability.

Design and implement automation solutions for AV asset management and system optimization.

What we’re looking for

Proven ability to identify and implement process improvements.

Application Deadline

Applications for this position will be accepted through October 31, 2025, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you :

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO / parental leave

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity / technology tools and training

The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.