System Reliablity & Support Specialist (Production Support)

Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a System Reliability & Support Specialist within PNCs Technology organization you will be based in Miamisburg OH Dallas TX or Pittsburgh PA. The position is primarily based in a PNC location.

This position is part of the Information Delivery team which supports applications responsible for maintaining / providing reporting data and customer information pertaining to primarily Mortgage and Home Equity loans. This is a production support role working with other teams on upcoming deployments including QA mock deployments troubleshooting testing change request prep address vulnerability findings and any other aspects of maintaining applications readiness.

Technical Skills : ETL API Services

Dynatrace ServiceNow Jira Big Panda uDeploy Jenkins BitBucket SQL Developer OCP (OpenShift Container Platform)

C#

Exadata Mong Oracle

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Monitor maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance including installation of patches and upgrades.
• Incident detection resolution and / or escalation. Participation in root cause analysis and correction resulting in prevention.
• Monitors systems availability performance and capacity against baseline metrics and reports trends.
• Develops in depth knowledge of supported systems and applications.
• Performs application governance such as required attestations continuity testing impact analysis responding to audit / regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications / licensures needed to be successful in this position.

Preferred Skills

Application Development Business Management Customer Solutions Design Group Problem Solving Process Improvements Release Management Software Solutions User Experience (UX) Design

Competencies

Analytical Thinking Application Maintenance Application Programming Interfaces (APIs) Decision Making and Critical Thinking IT Environment IT Incident Management IT Service Management (ITSM) IT Standards Procedures & Policies Packaged Application Integration Software Reliability Management System Development Life Cycle Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree with 2 years of relevant professional lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary : $51750.00 $103500.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and / or individual performance.

Application Window

Generally this opening is expected to be posted for two business days from 12 / 04 / 2025 although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 51750 - 103500