Talent.com
Technical Support (City of Industry)
Technical Support (City of Industry)LTS - Video Solutions for Security Professionals • City of Industry, CA, United States
Technical Support (City of Industry)

Technical Support (City of Industry)

LTS - Video Solutions for Security Professionals • City of Industry, CA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

  • Maintain an in-depth knowledge of our complete line of products and services.
  • Embrace and learn the Video Surveillance / CCTV technologies and their applications.
  • Provide product demos and technical training to the sales team and customers.
  • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
  • Build and test PC-based DVR systems to customer's specifications.
  • Provide prompt and effective customer service and technical support.
  • Service customers in an effective and efficient manner; partner with internal teams proactively.
  • Answer calls and emails regarding technical support requests and log into ticketing systems.
  • Perform other duties as assigned

ESSENTIAL REQUIREMENTS

  • Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
  • Ability to maintain confidential business information
  • Ability to respond to customers in a timely and effective manner
  • Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
  • Ability to work independently with minimum supervision
  • Ability to work under pressure
  • Strong troubleshooting, problem-solving, and team player mindset is a plus
  • Proactive and enthusiastic to excel

    • OTHER REQUIREMENT

  • Domestic and / or International Travel may be required (up to 25%)
  • Willing and able to work additional hours when needed
  • Bend, lift, open and move product and related office items varying in weight up to 30lbs,

    • EDUCATION

  • 1+ Years of Professional Experience in technical support or related areas
  • Experience in the security system industry is highly desired
  • A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
  • Preferred certificate : CompTIA A+
  • Fresh graduates will also be considered
    • serp_jobs.job_alerts.create_a_job

    Technical Support • City of Industry, CA, United States

    Job_description.internal_linking.related_jobs
    Pourline Technical Manager - Orange, CA

    Pourline Technical Manager - Orange, CA

    FXI • Orange, CA, United States
    serp_jobs.job_card.full_time
    Orange, California, United States.FXI is a leading manufacturer of polyurethane foam, which provides an array of comfort solutions for the Bedding, Furniture and Transportation markets.We have made...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Altadena, California, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    US Navy • Santa Ana, CA, United States
    serp_jobs.job_card.part_time
    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Power Platform Specialist II

    Power Platform Specialist II

    Cambro Manufacturing • Huntington Beach, CA, United States
    serp_jobs.job_card.full_time
    First Shift (United States of America).The Power Platform Specialist II is responsible for designing, configuring, and supporting solutions across the Microsoft ecosystem, with a strong emphasis on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Helpdesk / On-Site Administrator

    Helpdesk / On-Site Administrator

    Xerox Corporation • Orange, CA, United States
    serp_jobs.job_card.full_time
    serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Device Support Specialist - Anaheim / Hunington Beach

    Device Support Specialist - Anaheim / Hunington Beach

    Novocure Inc • Huntington Beach, CA, United States
    serp_jobs.job_card.full_time
    Device Support Specialist (DSS).Tumor Treating Fields (TTFields).The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into d...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Instructional Support II (Statistics)

    Instructional Support II (Statistics)

    InsideHigherEd • Walnut, California, United States
    serp_jobs.job_card.temporary
    Instructional Support II (Statistics).Current Work Schedule (days, hours) : .Schedule does not exceed 19 hours / week.Working hours will be based on our hours of operation and be mutually agreed upon.W...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Altadena, California, US
    serp_jobs.job_card.full_time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CT Technologist - CT IP - Orange - PT - Variable

    CT Technologist - CT IP - Orange - PT - Variable

    University of California - Irvine Health • Orange, CA, United States
    serp_jobs.job_card.part_time
    University of California, Irvine, and the only academic health system based in Orange County.UCI Health is comprised of its main campus,. UCI Health Community Network in Orange and Los Angeles count...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CT Technologist - CT IP - Orange - PT - Variable

    CT Technologist - CT IP - Orange - PT - Variable

    University of California • Orange, CA, United States
    serp_jobs.job_card.part_time
    University of California, Irvine, and the only academic health system based in Orange County.UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Ora...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Part-Time Side Work - Earn on Top of Your Day Job

    Part-Time Side Work - Earn on Top of Your Day Job

    Finance Buzz • Altadena, California, US
    serp_jobs.job_card.part_time +1
    We’re looking for people interested in a part-time remote opportunity to supplement their main income.This position is ideal for professionals, freelancers, and anyone who wants to improve their fi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support

    Technical Support

    TradeJobsWorkforce • 92708 Fountain Valley, CA, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Applications Support Analyst

    Applications Support Analyst

    Cathay Bank - Headquarters • Rosemead, CA, United States
    serp_jobs.job_card.full_time
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Permit Technician

    Permit Technician

    Willdan Group, Inc. • Altadena, CA, United States
    serp_jobs.job_card.full_time
    Willdan is a Municipal Services Firm that has provided superior engineering, planning, building, and many other consulting services to government agencies for more than 60 years.Public Agency Resou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Customer Support Specialist

    Technical Customer Support Specialist

    VirtualVocations • Pasadena, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Customer Care Specialist.Key Responsibilities Provide technical customer support via phone, email, and chat to resolve product issues Maintain expert-level k...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    EBSH Direct Support Professional - PT

    EBSH Direct Support Professional - PT

    BrightSpring Health Services • La Habra, CA, United States
    serp_jobs.job_card.part_time
    EBSH Direct Support Professional - PT.ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living.As a DSP, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CT Technologist

    CT Technologist

    Huntington Beach Hospital • Huntington Beach, CA, United States
    serp_jobs.job_card.full_time
    Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Huntington Beach Hospital, a member of the Prime Healthcare Foundation, offe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Retail Sales Support Specialist - Calvin Klein Mens Sportswear, South Coast Plaza - Full Time

    Seasonal Retail Sales Support Specialist - Calvin Klein Mens Sportswear, South Coast Plaza - Full Time

    Macy's • Costa Mesa, CA, United States
    serp_jobs.job_card.full_time +1
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted