DTC Sales Technology Implementation Manager

Technology Implementation Manager

This individual will play an instrumental role in helping to strengthen our Medicare Telesales organization. Our Technology Implementation Manager will be responsible for coordinating and implementing all initiatives through end-to-end program oversight across DTC Sales operations technology.

The Operations Technology Project Manager is responsible for overseeing the strategic planning, execution, and delivery of technology-driven initiatives within the DTC Telesales environment. This role is pivotal in ensuring seamless integration of new processes and technologies to drive business efficiency and support organizational growth. The ideal candidate will possess strong leadership skills, a solid understanding of operations technology, and an ability to collaborate with cross-functional teams to achieve project goals and key performance expectations.

What You Will Do

Present and consult with mid and senior management on business trends to develop new and enhanced processes.

Track all business activities pertaining to operations technology for further optimization, analyze progress of initiatives to implementation, coordinate routine review of business processes and suggest new strategies based on risk and opportunities.

Ensure all processes pertaining to operation technology are appropriately documented and up to date for reference across Telesales. Maintains appropriate documentation of all initiatives.

Responsible for managing multiple projects including the development, implementation, and closure for assigned projects.

Coordinate with enterprise technology teams as needed in support of other platforms that the DTC sales teams leverage.

Coordinates cross functionally to ensure key stakeholders are progressing through initiatives, escalates risks, identifies solutions to challenges for a successful implementation.

Cascades all related meetings across functions, prepares project status reports, presentations and meeting minutes, where applicable. Set and maintains expectations with key stakeholders with respect to ownership, progress, etc.

Demonstrate clear understanding or legal and privacy requirements for Medicare Telesales business.

Support all development relating to tracking within DTC operations control model.

Required Qualifications

4+ years of experience leading technology-based projects

2+ years of call center operations experience

Adept at execution and delivery (planning, delivering, and supporting)

Adept at problem solving, attention to detail and decision-making skills

Adept at collaboration and teamwork

Strong written and verbal skills. Ability to present information to small and, at times, large audiences.

Ability to simultaneously manage multiple partners, tasks and deadlines.

Ability to multi-task, complete tasks without direct supervision, and function in a dynamic, fast-paced environment.

Experience establishing and maintaining relationships with individuals at all levels of the organization

Demonstrated ability to adapt quickly to new technologies and changing business needs.

Proven track record of identifying process improvements and implementing solutions that enhance operational efficiency.

Preferred Qualifications

2+ years of Medicare experience

Familiarity with regulatory guidelines and compliance standards

Experience utilizing data analysis tools

Experience with Enterprise Telephony Systems

Experience with Enterprise CRM Systems

Education

Bachelor's degree or equivalent experience

Preferred Education - Specialized training in technology program management or other relevant professional qualifications

Pay Range : $82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on : 11 / 08 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.