Call Center On-Site Supervisor

Goldschmitt and AssociatesGolden, CO, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

serp_jobs.filters_job_card.quick_apply

job_description.job_card.job_description

At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward-thinking individuals to join us on this journey.

Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation’s most important federal agencies.

Our culture is built on creativity and collaboration.

We offer flexible schedules, telework options, and an environment where your ideas truly matter.

At G&A, you won’t just clock in—you’ll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt.

Whether you’re a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you’ll have the opportunity to level up your career while making a real-world impact.

If you’re ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary :

Goldschmitt and Associates is seeking an On-Site Supervisor for an onsite position in Golden, Colorado, in support of the U.S.
Department of Veterans Affairs Denver Logistics Service.
This contract is anticipated to run through September 2026, with an option year through 2027.

Job Duties and Responsibilities :

Provide daily supervision, direction, and quality control for call center staff (Veteran Services Support Technicians) Validate and sign off on daily / weekly production and statistical reports.

Manage schedules and staff coverage during operating hours Support quarterly COR meetings, deliver reporting requirements, and recommend program improvements Ensure compliance with VA safety, IT security, and privacy requirements Necessary Skills and Knowledge :

Strong written and verbal communication skills Minimum Qualifications : Possess at least 3 years of supervisory or team lead experience in call centers, logistics, or customer service Possess a high school diploma or equivalent certification, such as a General Educational Development (GED) diploma Possess the ability to pass a Tier 1 National Agency Check with Inquiries (NACI) investigation and maintain eligibility, including possessing United States citizenship Previous experience of Microsoft Office Suite, including Excel, Outlook, and Word, SharePoint Possess a typing speed of 40 WPM and proficiency with 10-key entry Preferred Qualifications : Possess an Associate's degree or above Prior VA systems knowledge (ROES / VistA) NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

It is intended to describe the general nature and work responsibilities of the position.

This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

Goldschmitt and Associates offers the following benefits :

401(k) with immediate vesting Paid Federal Holidays Tuition Reimbursement Medical Insurance, including Vision and Dental Insurance Employer-Paid Short-Term and Long-Term Disability Employer Paid Life Insurance Supplemental Life Insurance FSA / HSA Programs Commuter Benefits Program Adoption Assistance Program Employee Assistance Program (EAP) Caregiver Support Program Health Advocacy Program Financial Wellbeing Support Goldschmitt and Associates is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

serp_jobs.job_alerts.create_a_job

Call Center Supervisor • Golden, CO, US