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Account Manager

Account Manager

Richmond Wholesale Meat CoRichmond, CA, US
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Job Description

Job Description

Description :

About Richmond Wholesale Meats

Richmond Wholesale Meats, a Pro Food Solutions company, is a trusted leader in protein distribution with over 60 years of experience serving foodservice operators, government agencies, and global partners. Based in Richmond, California, we specialize in high-quality meat products, custom processing, and dependable service. As part of the Pro Food Solutions family, we are committed to operational excellence, customer focus, and building the future of food through innovation and integrity.

Position Summary

The Account Manager serves as a critical point of contact between Richmond Wholesale and its valued customers. This role ensures the smooth execution of the order lifecycle—from receipt through fulfillment—while building strong relationships across internal departments including Logistics, Purchasing, and Operations.

This position demands a self-starter with excellent communication skills, a high attention to detail, and the ability to influence outcomes without direct authority. The ideal candidate thrives in a fast-paced environment, balances multiple priorities with grace, and takes a proactive, solution-oriented approach to resolving issues and improving processes.

Key Responsibilities

Order and Account Management

  • Accurately enter new customer orders into xTuple within 24 hours of receipt, ensuring alignment with customer requirements and delivery schedules.
  • Maintain active visibility over all active orders by updating the Shipment Board and Asana project management tools.
  • Manage container creation and coordination for shipments, including Coastal Pacific accounts (when applicable) via DSS system.

Customer Service & Internal Collaboration

  • Respond promptly and professionally to inquiries from customers, sales teams, logistics, and other stakeholders.
  • Monitor and follow up daily on open issues to maintain a target 100% fill rate across all customer accounts.
  • Maintain 99%+ data accuracy on customer files, ensuring up-to-date information is reflected in all relevant systems.

    • Issue Resolution & Process Improvement

  • Identify and resolve order-related or data issues with urgency and professionalism.
  • Escalate critical concerns in a timely manner while offering solutions that prevent recurrence.
  • Collaborate across departments to identify and implement improvements in order processing, communication, or customer experience.

    • Cross-Training and Coverage

  • Provide back-up support for fellow Account Managers as needed to ensure consistent service levels.
  • Attend cross-functional meetings as required and actively contribute to operational problem-solving and workflow enhancements.

    • Compliance & Conduct

  • Uphold Richmond Wholesale’s employment policies and compliance requirements, including all federal, state, and industry-specific regulations.
  • Contribute positively to a collaborative, respectful, and mission-aligned workplace culture .

    • Requirements :

    Minimum Qualifications

    Required :

  • High school diploma or equivalent (GED)
  • 2+ years of experience in account management, customer service, or sales support role
  • Proficiency with Microsoft Outlook, Word, and Excel
  • Familiarity with ERP systems and project / task management tools (e.g., Asana)

    • Preferred :

  • Experience in food distribution, logistics, or manufacturing environments
  • Familiarity with DSS or similar customer order platforms

    • Core Competencies

    Customer Focus & Communication

  • Strong verbal and written communication skills
  • Ability to manage complex, high-touch customer relationships with professionalism and empathy
  • Comfortable navigating internal conflict resolution and influencing stakeholders to meet timelines and objectives

    • Detail Orientation & Follow-Through

  • Highly organized with a disciplined approach to task tracking, accuracy, and documentation
  • Demonstrated ability to manage multiple time-sensitive priorities with minimal supervision

    • Problem Solving & Critical Thinking

  • Able to evaluate order processing issues, identify root causes, and present clear, actionable solutions
  • Thinks creatively and practically to meet customer needs within operational constraints

    • Teamwork & Influence

  • Able to collaborate cross-functionally and communicate assertively but respectfully
  • Influence outcomes by building rapport and aligning team members around shared objectives—even without direct authority

    • Equal Employment Opportunity

    Richmond Wholesale Meats, a Pro Food Solutions company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, pregnancy, childbirth or related medical condition, marital status, religion, age, disability, gender identity or expression, genetic information, or service in the military or any other class protected by local, state or federal law.

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    Account Manager • Richmond, CA, US