Venue Network / Telecom Service Manager

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

Role Summary

The Venue Network (Telecom) Service Manager owns the end-to-end lifecycle of venue networking, IPT voice, and circuits (collectively referred to as telecommunications), from initial discovery through implementation, readiness testing, live operations, and continuous improvement. This role blends hands-on technical leadership with operational orchestration : the VTSM becomes the venue's resident expert, maintains a complete working knowledge of all technologies deployed, and leads rapid troubleshooting across network, cabling, security, and telephony domains. The VTSM influences outcomes through clear communication, decisive incident leadership, and people management (including directing an on-site team when assigned).

What Success Looks Like

• Fast, calm incident leadership that drives low MTTR and high first-time fix rates.
• Flawless event readiness through disciplined planning, rehearsals, and documentation currency.
• Seamless collaboration with L2 field engineers, senior (L3 / L4 / Architect) engineers, vendors, and client stakeholders.
• Healthy, observable networks with actionable telemetry and compliant security postures.

Core Responsibilities

Technical Domains & Tooling

Required Competencies

Qualifications

KPIs & Operating Cadence

Working Conditions

About NTT DATA Services :

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is ($90.78 to $110.35 on w2). Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.