Office Services Associate

Office Services Associate

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Job qualifications include a high school diploma or equivalent, minimum 1 year office services experience preferably in a legal banking or large corporate environment, skilled in the use of mail phone email digital reprographics and mail equipment, familiar with general back office procedures to meet and maintain client satisfaction, proven customer service skills, good written and verbal communication skills including detail oriented telephone and email etiquette, attention to detail with good organizational skills, ability to meet deadlines and complete all projects in a timely manner, ability to handle sensitive and / or confidential documents and information, ability to make independent decisions that conform to business needs and policy, good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level, must work well in a team environment, must be able to interact effectively with multi-functional and diverse backgrounds, ability to work in a fast-paced environment, must be self-motivated with a positive can-do attitude.

Job duties include utilizing appropriate logs for all office services work, ensuring that job tickets are properly filled out before beginning work, performing work in office services primarily reprographics mail and intake functions according to established procedures, following procedures to run jobs in proper order, communicating with supervisor or client on job or deadline issues, meeting contracted deadlines for accepting completing and delivering all work, troubleshooting basic equipment problems, lifting up to 50 lbs. on a regular basis, prioritizing workflow, performing quality assurance on own and work of others, loading machines with various paper toner supplies, answering telephone emails and placing service calls when needed, interacting with clients in person over the phone or electronically, using equipment and supplies in a cost-efficient manner.

Working conditions include operating at sites with maximum of 24 / 7 operations. Individual shift requirements will...