Solutions Engineer

Over 50000 customers globally trust our end-to-end cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences not in spite of them.

Become part of Something big with Extreme! As a global networking leader learn why theres no better time to join the Extreme team.

Job Description

The Solutions Engineer supports customers who purchase premium services providing technical guidance solution validation deployment services and operational support for advanced wired and wireless networks in high-density venues and enterprise environments. This role combines network design deployment wireless optimization troubleshooting customer enablement and cross-functional collaboration.

Focus Areas

Customer success and support delivery

Wireless switching routing access control analytics

Extreme Validated Configuration (EVC)

IP network configuration and troubleshooting

ExtremeCloud IQ management and WLAN

High-density Wi-Fi best practices

Responsibilities

Venue & Stadium Support

Provide technical support for high-density Wi-Fi switching routing and analytics.

Serve as escalation point for customer engineering teams; coordinate with GTAC as needed.

Provide event support including occasional after-hours or weekend work.

Network Design Deployment & Validation

Design install configure and troubleshoot Ethernet switching fabric and WLAN solutions.

Deliver on-site and remote deployments and configuration validation.

Conduct RF site surveys spectrum analysis and Wi-Fi optimization.

Test and verify EVC solutions and overall deployment readiness.

Lab Work & Solution Engineering

Perform hands-on lab work : solution testing issue reproduction hardware / software validation and equipment staging.

Use diagnostic tools such as Wireshark NetAlly automation scripts and RF utilities.

Act as a technical liaison with sales engineering and product teams.

Analytics Monitoring & Management

Install and configure venue analytics solutions for major-league customers.

Support customers in ExtremeCloud IQ WLAN management analytics and security integrations.

Diagnose network issues across Layers 17.

Documentation Training & Customer Enablement

Develop technical documentation including MOPs guides and troubleshooting materials.

Deliver training to customers partners and internal teams.

Support partner and customer engineering enablement.

Manage complex customer situations with professionalism.

Customer Success & Communication

Build strong customer relationships and support long-term success.

Communicate clearly with internal and external stakeholders.

Manage multiple priorities and customer expectations.

Core Technical Skills

Networking & Protocols

VLANs switching routing link aggregation ACLs port mirroring SNMP

Static routing OSPF VRRP

RADIUS TACACS RADSEC PKI

Syslog SSH TFTP DHCP PoE LLDP

MSTP RSTP STP

Wireless & RF

High-density Wi-Fi design and optimization

RF spectrum analysis

Active passive and predictive site surveys

Systems & Tools

Linux / Unix familiarity

Wireshark

NetAlly tools

Python scripting

Education & Certifications (Preferred)

Bachelors degree in Engineering CS or related field

CWNP certifications (CWNA CWAP CWDP CWSP CWISA CWNE)

CCNA or higher (CCNP / CCIE)

Extreme Networks certifications (to be obtained within 1 year)

Experience Requirements

5 years in technical support professional services or network engineering

Experience troubleshooting across Layers 17

Experience with WLAN switching routing and large-scale deployments

High-density venue experience strongly preferred

Personal Skills

Strong customer-first mindset

Excellent interpersonal and communication skills

Ability to navigate sensitive customer situations professionally

Ability to work independently and across cultures

Proficient in technical and business English

Extreme Networks Inc. ( EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning artificial intelligence analytics and automation. Over 50000 customers globally trust our end-to-end cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information visit Extremes websiteor follow us on Twitter LinkedIn and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values no employee or applicant will face discrimination / harassment based on : race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability status or veteran status. Above and beyond discrimination / harassment based on protected categories Extreme Networks also strives to prevent other subtler forms of inappropriate behavior (e.g. stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Key Skills

Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting

Employment Type : Full-Time

Experience : years

Vacancy : 1