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Customer Service Specialist

Customer Service Specialist

Metrix IT Solutions INCHouston, TX, US
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Job Description

Job Description

Job Description :

  • Job Responsibilities :

Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.

  • Manage customer accounts and ensure accuracy in billing and delivery information.
  • Utilize communication skills to build strong relationships with customers and address their needs effectively.
  • Collaborate with internal teams to ensure customer satisfaction and resolve any escalated issues.
  • Maintain accurate records of customer interactions and transactions.
  • Stay up to date on product knowledge and industry trends to provide accurate information to customers.
  • Essential Qualifications :

    • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in using customer service software and platforms.
  • High school diploma or equivalent required.
  • Desired Experience :

    • Minimum of 1-2 years of experience in customer service roles.

  • Experience in handling customer complaints and resolving issues.
  • Salary & Benefits :

    • Minimum Salary : $45,000 per year

  • Maximum Salary : $120,000 per year
  • Benefits : 100% Satisfaction Guarantee, opportunity for growth and advancement, health insurance, retirement plan, and paid time off.
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    Customer Service Specialist • Houston, TX, US