Dutch Speaking Tier 1 Support Agent

Dutch Speaking Tier 1 Support Agent

Patrique Mercier Recruitment ES is thrilled to present an exciting opportunity for a Dutch Speaking Tier 1 Support Agent. If you are driven by a passion for technology and a commitment to excellent customer service, this role is tailored for you!

As a Tier 1 Support Agent, you will be the first point of contact for our Dutch-speaking customers, assisting them with their inquiries and resolving any technical issues they might face. Your proactive and customer-oriented approach will be essential in ensuring a delightful experience for our clients.

Your Responsibilities

Provide exceptional support to Dutch-speaking customers through various channels, including phone, email, and chat.

Diagnose, troubleshoot, and resolve technical issues efficiently.

Guide customers in understanding product features and functionalities effectively.

Accurately document customer interactions and technical resolutions within our support system.

Collaborate with team members to escalate and resolve complex customer issues.

Participate in ongoing training to maintain expertise in products and services.