Retail Manager - Customer Service and Warehouse

Bass Pro Outdoor WorldTyler, Texas, USA

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POSITION SUMMARY :

The Group Sales Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation inventory control pricing sales enhancements staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS :

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Meets or exceeds all financial plans as set by the Company.
Executes all Sales plans as directed by the Company.
Opens and Closes the Store.
Obtains Manager on Duty responsibilities.
Maintains planograms as set by the Corporate Office.
Staff the Departments with service oriented associates; participates in interviewing and selection coordinates training prepares / approves performance appraisals recommends merit / promotional increases prepares weekly work schedules coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate issues.
Carries out Supervisory responsibilities in accordance with the Companys policies and applicable laws including interviewing hiring & training planning assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides a legendary experience for every customer every time by assisting customers in making buying decisions by : identifying and evaluating customers needs making product recommendations based off of this analysis promoting programs including but not limited to CLUB Membership VOC and In-Store Pick-up.

EXPERIENCE / QUALIFICATIONS :

Experience : Minimum of 3-5 years in Retail Management with responsibility for one or more Sales Departments.

KNOWLEDGE SKILLS AND ABILITY :

Ability to calculate figures and amounts such as discounts commissions and percentages

Ability to define problems collect data establish facts and draw valid conclusions

Ability to interpret a variety of other financial legal and technical information

Ability to read and analyze certain reports. Ability to write reports and business correspondence

Ability to effectively present information and respond to questions from Managers associates customers and the public

Ability to conduct meetings and presentations to groups

Proficiency with PC-based word processing spreadsheets data-based management and electronic point of sale and inventory management systems

Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers associates customers and with the Corporate Staff

Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS :

N / A

INDEPENDENT JUDGEMENT :

Performs duties within scope of general company policies procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies procedures and practices.

PHYSICAL REQUIREMENTS :

Regularly performs computer work walks and stands

Occasionally sits and lifts up to 50 lbs.

Occasionally ascend or descend ladders stairs step stools etc.

Occasionally operate machinery and / or power tools

Occasionally operate motor vehicles or heavy equipment.

Occasionally work in low or high temperatures

Occasionally work in outdoor elements such as precipitation and wind.

Occasionally work in noisy environments

Occasionally work in hazardous conditions

Full Time Benefits Summary :

Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at

Bass Pro Shops

Required Experience :

Manager

Key Skills

Shipping & Receiving,Inventory Control,Forklift,Continuous Improvement,Warehouse Management,Warehouse Experience,Warehouse Distribution Experience,Warehouse Management System,Leadership Experience,Supervising Experience,Logistics,3PL

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Retail Customer Service • Tyler, Texas, USA