Call Center Manager

Job Description

Job Description

Call Center Manager – Appointment Setting Division Lead the Team. Own the Standard. Drive the Mission.

Champion Bath™ — America’s Favorite Bathroom Remodeler™

Leadership is not what you preach. It’s what you tolerate. It’s what you enforce. It’s what you embody.” — Jocko Willink

At Champion Bath™ , we’re not in the business of chasing leads — we create momentum, discipline, and impact through precise, high-volume communication. The first touchpoint with a potential customer often determines the outcome of the sale — and we want you to command that frontline with clarity and purpose.

We’re hiring a Call Center Manager to build, lead, and sharpen a team of outbound appointment setters who are calling on warm leads — homeowners who’ve already responded to an offer, ad, or promotion. Your team’s mission? Set high-quality appointments for our outside sales professionals to close.

The Role :

This isn’t your typical "supervisor" position. This is leadership under pressure , where dials, morale, and conversions must be aligned every single day.

You’ll manage a team that makes 150–300 outbound dials per day per rep , contacting prospects who have expressed interest in our services. Whether you’ve managed a telemarketing team in home improvement, gyms, alarm systems, health insurance, or solar — if you know how to lead appointment setters to victory, we want to talk to you.

Who You Are :

A seasoned phone sales leader with appointment-setting experience

You’ve either been a top setter yourself or led a team that was — ideally both

You understand the rhythm of a dialer floor — cadence, energy, and conversions

You’ve worked in telemarketing environments with 150+ calls per day per rep

You know how to coach reps through slumps, push them through plateaus, and drive them to real results

You hold yourself and others accountable to the mission , not the clock

You thrive under pressure, take ownership of every number, and don’t delegate responsibility — you claim it

What You’ll Do :

Build, develop, and manage a high-output outbound call team

Ensure daily dialing expectations are met — 150–300 dials per agent per day

Track metrics : appointments set, call-to-appointment ratio, show rates, closing support

Drive daily coaching, live call monitoring, and script optimization

Maintain morale, discipline, and performance standards without sacrificing culture

Report KPIs to executive leadership and collaborate with the Outside Sales team

Set the tone daily. No passengers. Everyone rows.

What You’ll Represent :

Champion Bath™ — America’s Favorite Bathroom Remodeler™

Our luxury Tiffany Marble™ product line, sold exclusively in-home

The Guaranteed Forever™ warranty — the most powerful close in the industry

A brand with serious backing, serious appointments, and serious expectations

What We Offer :

Competitive base salary + bonuses tied to team performance

Full benefits : Medical, Dental, Vision, 401(k) match

Opportunity to shape the core engine of a national sales operation

Autonomy to build a winning team — no micromanagement, just accountability

Access to CRM tools, reporting dashboards, lead flow, and tech support

A leadership culture that rewards results, not noise

This Role is NOT for You If :

You’re uncomfortable enforcing high standards

You’d rather manage spreadsheets than coach people

You don’t understand outbound energy and daily urgency

This Role IS for You If :

You’ve walked the walk on the phones

You’re ready to build your own elite unit of sales snipers

You believe discipline, energy, and leadership from the front is the only way to lead

You understand that when the phones stop ringing, the pipeline dries up — and you’ll never let that happen on your watch

You don’t rise to the occasion. You fall to the level of your training. So train hard. Lead harder.”

If you’re ready to lead a team, drive the phones, and set the standard — apply now. The mission won’t wait.

Champion Bath™ is ready for its next Call Center Commander.

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