Desk Side Services

Role : Desk side Services

Location : Chattanooga TN

Job Description :

• Relevant Experience : 3 Years minimum
• Certification : A Hardware Microsoft (preferred) ITIL (Preferred) CCNA (preferred)
• Hardware Support : PC (Desktop Laptop) Tablet (Windows Apple Android) Printers (Network Desk) Smart Phones Desk Phones
• Video Conference Rooms Devices (Audio & Video)
• Tools : Windows OS MS Office O365 Mac OS (preferred)
• Ticketing System : ServiceNow (IM SRM AMDB CMDB Knowledge Management)
• Others : Excellent Communication soft skills (read write & speak)

Skillset

The Technician need to have experience in IMACD tasks listed below

(IMACD Install Move Add Change Dispose )

and resolve End users IT issues in their PCs (Desktop Desktop Tablet) Mobile phones Printers and Other IT Devices in users environment

Installations Moves Adds Changes Disposal (IMACDs) requirements.

or oversee as appropriate all installations de-installations cascades moves adds and Changes for all EUC Equipment Software and related Services at designated Customer Sites;

plan and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider as a Customer-retained function or a Third Party); and

all internal and external functions and activities to achieve high-quality execution of the IMACs to meet Service Levels and to minimize any operational interruption or business disturbance.

and document the processes to enable IMAC execution for each Software and / or Equipment Component and obtain Customers approval for such processes and documentation;

from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis;

IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization

with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately;

and communicate with designated Customer personnel or other Third Parties concerning scheduling and requirements so as to minimize the impact on Authorized Users;

or confirm a Site survey has been conducted to determine the location(s) of the IMAC and any special requirements at the location(s);

any physical space requirements as determined during the Site survey review;

that all Equipment Software parts Network Cabling or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC;

the new and / or existing Configuration of the Equipment and Software associated with performing the IMAC.

that the installation and / or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC including Backup contingency and test procedures;

and dispatch appropriate technicians including Third Party Vendors to the IMAC location;

every client like a VIP strengthening the relationship as well as engaging users who otherwise might disengage from IT

Network Transport Services that are no longer required after completing the IMACD

Key Skills

Editorial,English,Communication,Dos,Journalism

Employment Type : Full Time

Experience : years

Vacancy : 1