Night Audit - Embassy Suites by Hilton

Night Auditor Position

Embassy Suites Downtown Grand Rapids is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Position can be used as a paid internship. Full-time available. Shifts : 3rd Shift, Sunday - Thursday. Wage : Starts at $17.00 / hour, based on experience.

Benefits include : hotel and restaurant discounts, earned paid time off for all team members, insurance (health, vision, dental, life) for full time team members, flexible schedules (dependent on position), holiday pay, 8 hours of paid volunteer time per year (must be accredited), advancement opportunities, 100% paid maternity / paternity or adoption leave for those who qualify for FMLA, employee assistance program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations).

Position Summary :

As a Night Auditor you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied. The Night Auditor is also responsible for closing out the business day in PMS (Property Management System).

Essential Functions :

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued.
• Consult with 2nd shift about the occurrences of the evening.
• Read Quore and add any comments necessary throughout the shift.
• Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations.
• Assist with the closing of the pool when needed.
• Investigate out of balance situations.
• Make adjustments to accounts as needed.
• Prepare Express Checkouts, if applicable.
• Complete the DOR (Daily Operations Report) and put with the night audit packet.
• Maintain a neat and clean workspace at the front desk and adjacent areas, including vacuuming the front desk and office area.
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager.
• Responsible for the settlement and reconciling of guest accounts and paperwork.
• Balance cash drawer and make appropriate cash drops.
• Set up continental breakfast buffet, if applicable.
• Exhibit regular and recurrent attendance records.
• Follow all Suburban Inns Processes.
• See the Guest Service Representative job description.
• Other duties as requested by management.

Position Requirements :

Minimum Knowledge : Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills.

Formal Education and Job-Related Experience : This position requires a minimum formal education of a high school diploma or equivalent related experience.

License, Training, and / or Certification Required : CPR Training (may be completed upon hire).

Work Schedule : Work regularly requires or varies between day, evening, night, holiday, and / or weekend assignments. Schedule varies according to business demands and needs.

Uniform and Appearance Guidelines : Uniform and name tag provided. Close-toed shoes are the responsibility of the Team Member. Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.