Import Automotive Service Manager

Import Automotive Service Manager

General Objective :

The Service Manager is responsible for overseeing the service department to ensure an exceptional customer experience achieve sales and profit objectives control departmental costs and maintain strong employee relations. Success in this role is achieved through effective leadership skillful scheduling quality control warranty support and collaboration across departments to meet or exceed customer satisfaction goals.

Measures of Success :

• Proven customer satisfaction and service quality scores
• Department profitability and efficiency
• Employee retention and skill development
• Cross-departmental collaboration and referrals
• Levels of customer loyalty and repeat business
• Completion of scheduled maintenance milestones
• Effective use of service management software and performance reports

Key Responsibilities :

Skills and Physical Demands :

Required Experience :

Required Experience :

Manager

Key Skills

Sales Experience,Mechanic Experience,Customer Service,Dealership Experience,GM Vehicles,Management Experience,Upselling,Auto Service Management,Automotive Repair,Computer Literacy,Leadership Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1