Access Associate Senior -Emily Couric Cancer Center

UOVUNIUSR0075544EXTERNALENUS

This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement.

Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.

• General Expectations :

Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.

Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently.

Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly

Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs.

MINIMUM REQUIREMENTS

Education : High School Graduate or Equivalent required. Associates degree preferred.

Experience : 2 years relevant experience required.  Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure : None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion : (computer and mouse use).  Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

Position Compensation Range : $14.78 - $29.55 Hourly

Benefits

Comprehensive Benefits Package : Medical, Dental, and Vision Insurance

Paid Time Off, Long-term and Short-term Disability, Retirement Savings

Health Saving Plans, and Flexible Spending Accounts

Certification and education support

Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions / procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.