IT Support Manager - Office of Judicial Administration

Position number :

• K0243377 Location of Employment :       Kansas Judicial Center, Topeka, KS Position Title and Salary :       IT Support Manager, grade 50, $ 84,350.45 annually                                                                     $86,385.34 with six months of successful performance                                                          $92,960.10 with one year of successful performance Kansas Judicial Branch Benefits State Employment Center - Benefits (ks.gov)          Reports to : Kansas Judicial Branch Director of Information Services Overview :   The IT Support Manager is responsible for overseeing and leading the Kansas Judicial Branch Technical Support Center (TSC) that includes the central IT help desk, Senior IT Support Team (Tier 2 IT Support) and Courtroom Support Team.  The manager will ensure high-quality technical assistance for the Office of Judicial Administration (OJA) users and Kansas District Court personnel statewide.
• This role is central to delivering exceptional customer service, ensuring that judicial staff receive timely, efficient, and professional IT support to maintain seamless court operations.
• Under the direction of the Deputy Chief Information Technology Officer, the IT Support Manager plays a strategic role in aligning IT initiatives with business objectives, managing risks, and ensuring compliance with regulatory requirements and security best practices.
• By fostering a culture of collaboration, accountability, and continuous improvement, this position enhances the overall efficiency and effectiveness of IT support services.
• A core function of this role is managing a helpdesk ticketing system to ensure swift issue resolution, proactive problem-solving, and trend analysis to improve IT service delivery through IT frameworks such as Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM).
• Additionally, the IT Support Manager serves as a key liaison between IT teams, the Supreme Court, the Court of Appeals, District Court personnel, statewide Justice Partners and vendors, strengthening relationships to drive innovation and operational excellence.
• This position requires a customer-centric approach, emphasizing clear communication, responsiveness, and a commitment to service excellence to support the critical work of Kansas courts.

Examples of work performed and key responsibilities :

Required Education :

Education requirement can be substituted with relevant work experience Experience :

Applications will be accepted until :