Dispatcher

Dispatcher / Customer Service $1500 Sign on Bonus

We are looking for a professional and reliable dispatcher to join our team and act as the companys first point of contact for emergency and non-emergency this position you will be in charge of maintaining call logs monitoring routes transferring messages and directing tow truck drivers.

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules ETAs customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests customer requests completed work requests charges for work performed expenses for services performed inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications Education Experience

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access input and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking standing sitting kneeling stooping reaching up twisting and bending. Good hearing and vision required.

Benefits Offered :

EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs job requirements and individual qualifications.

We encourage all qualified applicants to apply.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1