Customer Support Specialist

A company is looking for a Customer Support Specialist - US. Key Responsibilities Manage and resolve incoming customer queries via Service Cloud, email, and calls Troubleshoot product- and service-related issues and conduct screen-sharing sessions with customers Perform routine Salesforce and Precursive configuration and assist with customization tasks Required Qualifications 2+ years in a Salesforce Admin, Customer Support, or Consultancy role Hands-on experience with Salesforce administration tools (e.g., Process Builder, Flow) Strong troubleshooting skills, including the use of Debug Logs Customer-first mindset with a proactive approach to documentation and issue escalation Ability to work independently in a fast-paced, remote environment