Our Sales team is seeking an Account Development Representative who will support, maintain, and develop small to medium-sized customer accounts. This role will serve as both an Account Manager and Account Assistant for a book of multiple small to mid-sized accounts and will manage the day-to-day responsibilities required to support this book. The ideal candidate for this position will enjoy building and maintaining strong relationships with many customers!
The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight , Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it's like to work at Ally Logistics.
KEY ATTRIBUTES FOR SUCCESS :
- HUMBLE : Confidence is key, but so is humility. Our #HUSTLE values say it all.
- HUNGRY : A healthy sense of competition is a necessity here. We're seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
- SMART : We're looking for individuals who are resourceful and organized problem-solvers, diving head first into problems rather than straying away from them.
PRIMARY JOB DUTIES :
Develop and implement strategies with Account Teams and Sales Leadership to maximize and strengthen relationships with all customersAssist in Developing customer SOP'sAssist in escalated situations with customers and aid in providing solutionsCommunicate potential issues and concerns with the operations teamReview new and upcoming accountsSet weekly check-ins with leadershipEffectively communicate team needs to leadershipProfessional communication both internally and externallyUnderstand the urgency and risk of each individual accountSet expectations internally for all personnel involved with SMB accountsWillingness to coach and take ownership of all assigned accountsAssist in after-hours coverage where neededCross-functional collaborationDAY TO DAY RESPONSIBILITIES :
Professional and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates)Professional and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting)Bid on ALL spot market opportunities that fit Ally's capabilitiesUtilize leadership for all questions and concerns regarding an accountBring all escalations to Customer Success and Customer Issues email distrosEnsure loads are being built and scheduled in a timely mannerClose loads out in a timely mannerRespond to billing needs (POD, lumper, etc)Create Customer SOPs for ALL accountsSet up customer calls and check-insDetermine the best equipment type (i.e. Could this be partial?)COMPENSATION :
This position will earn a $50K base salary + additional commissions .
BENEFITS & PERKS :
Health / Dental / Vision Insurance Plans401K Plan with Employer MatchLife Insurance Plan (100% employer paid)PTO Plan (3 weeks PTO for new employees, grows with tenure)6 paid holidaysPaid Parental Leaving BondFree professional coaching through Boon HealthBaby-feeding support and on-site Lounge through PumpspottingComprehensive training programCommitment to defend employees who have signed predatory non-competes ( Learn more here )Ongoing, in-house professional developmentIn-office gym complete with strength and cardio equipment as well as Peloton bikesOn-site espresso machine and snack machineOn-site golf simulatorQUALIFICATIONS :
A successful candidate must possess the following traits / skills :
Experience in maintaining and developing accountsMinimum 2 years of industry experienceAlignment with Ally's #HUSTLE valuesStrong written and verbal communication skillsMust be comfortable in a fast-paced and high-energy environmentWillingness to coach and be coachedStrong detail orientationConflict management and resolution skillsOrganizedPositive attitudeGRITAbility to multitaskADDITIONAL INFO :
This is NOT a remote position.A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.ACCOLADES & INDUSTRY AFFILIATIONS :
One of the Inc. 5000 fastest-growing companies four years runningOne of West Michigan's Best and Brightest EmployersMember of Women in TransportationEQUAL OPPORTUNITY STATEMENT :
Ally Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, marital status, disability, or any other protected status under applicable law.
