Customer Support Quality LeadVirtualVocations • Sacramento, California, United States
Customer Support Quality Lead
VirtualVocations • Sacramento, California, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Sacramento, California, United States
Job_description.internal_linking.related_jobs
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
CQI Nurse Analyst position combines knowledge of diagnostic, interventional, and surgical cardiovascular procedures and experience within the operations settings of this environment to design, main...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
The Quality Assurance Group Manager I manages and mentors a team typically consisting of 6-12 reports (and usually 1-2 teams) of Quality Assurance (QA) professionals embedded within multiple Softwa...serp_jobs.internal_linking.show_more
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
Under the supervision of the Program Administrator, provide rehabilitative support services for adults with developmental disabilities with challenging behavior service needs.Pay range for this pos...serp_jobs.internal_linking.show_more
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
As a leading water technology company with.Xy...serp_jobs.internal_linking.show_more
Director, AI Innovation Studios.The Director, AI Innovation Studios leads a small, high-impact team of consultants, analysts, and facilitators that drives discovery and early incubation of AI oppor...serp_jobs.internal_linking.show_more
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.
As part of the Schindler team, you'll discove...serp_jobs.internal_linking.show_more
Mercor is recruiting • •Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector • • as independent contractors working on a research project • •for one of ...serp_jobs.internal_linking.show_more
Salesforce implementation projects.Experience in large-scale implementation projects in State / Local Government / Federal is required.
Minimum 2+ years of hands-on experience working as a Lead for UAT ...serp_jobs.internal_linking.show_more
Compensation range for the role is listed above.Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law.A...serp_jobs.internal_linking.show_more
The Senior Test and Validation Lead will support the California State Water Resources Control Boards modernization effort through the WaterTap (Water Technical Assistance Portal) initiative-Califor...serp_jobs.internal_linking.show_more
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more
Google Workspace Group Automation TypeScript.Develop automation for creating updating Google Groups DLs across the organization using TypeScript.
Understand and model Google Workspace architecture d...serp_jobs.internal_linking.show_more
Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)
Data Annotation • Lincoln, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Work from Home - Online Product Support (Entry Level)
GLOCPA • Elk Grove, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Test Products from Home – $25-$45 / hr + Freebies
OCPA • Lincoln, California, us
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Quality ImprovementHC Specialist 4
University of California- Davis Health • Sacramento, CA, United States
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Wheatland, California, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Quality Assurance Group Manager I
Inductive Automation • Folsom, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative (Remote Position)
GOLD GATE • Lincoln, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Lincoln, California
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Direct Care Lead / Behavior Tech (On Call) - Herald House CCH 356
Telecare Corporation • Herald, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Operations Support
Xylem • Roseville, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director, Customer Success
USA Jobs • Sacramento, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
We Elevate... Quality of urban life
Schindler Elevator • Sacramento, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)
Mercor • Lincoln, California, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Salesforce Test Lead
Touchpoints • Sacramento, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Practice Lead / Supervisor (EyeOptics Optometry Center)
VSP Vision • Elk Grove, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Senior Test and Validation Lead
Fortuna BMC • Sacramento, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Team Lead
Tempur Sealy • Roseville, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Lead
Noblesoft Technologies • Sacramento, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted